Shipping policy

Tokyo Tori – Shipping Policy

At Tokyo Tori, we aim to deliver your order as quickly and safely as possible. Please read our shipping guidelines below to know what to expect once you place an order with us.

1. Order Processing Time

All orders are processed and dispatched within 2–3 business days from the date of purchase.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During sale periods, dispatch times may slightly vary due to high order volume.

2. Shipping Timeline

Once dispatched, delivery time depends on your location and courier partner serviceability:

  • Metro Cities: 4–8 business days

  • Non-Metro / Tier 2 & Tier 3 Cities: 5–9 business days

  • Remote Locations: May take slightly longer

You will receive a tracking link as soon as your order is shipped.

3. Shipping Charges

  • Shipping charges are free for PAN India

  • Any additional charges (if applicable) will be displayed before payment.

4. Order Tracking

After your order is dispatched, you will receive an email with:

  • Courier partner details

  • Tracking number

  • Tracking link

Please allow up to 24 hours for tracking details to become active.

5. Incorrect Address / Failed Delivery

If the address provided is incorrect or incomplete, or if the courier is unable to contact you, the shipment may be returned to us.

  • In such cases, the customer will be responsible for re-shipping charges.

6. Delays Due to Unforeseen Circumstances

While we strive for timely delivery, certain factors—such as weather conditions, logistical delays, strikes, or courier issues—may cause unexpected delays. We appreciate your patience and understanding.

7. International Shipping

Currently, we only ship to Hong Kong as a part of international shipping.

8. Contact Us

For any questions regarding shipping or order status, feel free to reach out:
📩 hello@tokyotori.com